Our support

For free support call us on 0800 092 7640

(Monday – Friday, 9am-5pm, excluding bank holidays)

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When you or someone close to you is affected by cancer you may find it difficult to talk about. It’s important to have an opportunity to discuss things with someone, in a safe, non-judgemental space.

Big C is here to help. You can talk either on a one to one basis, with loved ones, relatives, or in a group with those going through similar situations.

A small family receiving family therapy at a support centre.

Our support groups

Meet with people in our small support groups who are going through the same experiences as you.

A photo of two people chatting in the Big C support centre.


Our trained counsellors are here to help you and your loved ones in one to one or family sessions.

Find a support centre near you

Find a support centre near you

Our Big C Centres at the Norfolk & Norwich Hospital, in Norwich city centre, Great Yarmouth and King’s Lynn are open Monday to Friday 9am – 4.30pm (excluding bank holidays).

    What would I talk about?

    Everyone will have different things they want to discuss. This may be a particular worry or fear, a general feeling or practical issues like how to tell loved ones that you have cancer.

    Sometimes relationships can be put under additional stress following a diagnosis and you may want to explore issues about how you move forward; or body image issues following the effects of treatments.

    A photograph of a conversation in the Big C lounge.

    Does it have to be face-to-face?

    Whether you would prefer to speak to us over the phone, online or in person, you can access our services in which ever form suits you best.

    A picture of a man on the phone in the Big C Centre.

    Further support

    Somebody receiving a relaxing therapy.

    Complementary therapies

    Find out how our complementary therapies can help you relax and release tension.

    Somebody talking to a therapist.

    Welfare advice

    Our trained advisors are here to talk you through your financial concerns around living with cancer.

    A photograph of a conversation in the Big C support centre.

    Counselling services

    Space to explore feelings and emotions in a confidential one to one setting.

    How to book your support


    Call us on 0800 092 7640 to chat to our support team, Monday to Friday, 9am – 5pm (excluding bank holidays).


    Email us on support@big-c.co.uk letting us know what support you need.

    Speak to your GP

    Have a chat with your GP or healthcare team who will be able to get in touch with us on your behalf.

    Online support

    Our Online Support Hub offers a full range of support virtually, ensuring you can still access our services from the comfort of your own home.

    Ask the Nurse

    Did you attend an appointment and have questions you didn’t want to ask, or not mention something that is bothering you?


    Browse our Frequently Asked Questions about the support we offer. If you can’t see the answer you’re looking for, just get in touch.

    We’ve helped people like John & Sue

    It was through Support Worker Adelle that John & Sue came across Big C, and became regular faces at the Norwich Support Centre, based in the grounds of the Norfolk & Norwich Hospital.

    A large cup of hot tea on the table

    We’ve helped people like Louise

    Following a routine mammogram screening, Louise was told that a lump was found in her breast, resulting in a breast cancer diagnosis in August 2019. This is her story…

    Photo of Louise Prentice sitting in a chair receiving treatment


    We can help you work through the maze of cancer information.


    At our centres across the region, we offer support to anyone affected by cancer.

    About us

    We are a local, people-first charity providing outstanding cancer support.

    Let’s keep in touch

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