Home > Support and information > Counselling


Counselling allows you a private space and the opportunity to explore feelings and emotions in a confidential setting. You can talk to a counsellor about any issue, without worrying about what someone may think. If you receive counselling at Big C, it may help you find ways to make your own decisions and choices in moving forward.

Somebody talking to a therapist.

1:1 counselling

When someone is diagnosed with cancer, it can place a great deal of stress and worry upon them. Everyone copes differently, many adjust well without any help but we’re here for you as additional support if you need us.

A small family receiving family therapy at a support centre.

Family counselling

Family therapy helps people in close relationships and family units to support each other. It enables family members, including children, and couples, to understand each others’ views and to express and explore difficult thoughts and emotions about cancer together.

Close up of caring small girl child use stethoscope examine sick teddy bear play hospital or clinic. Little kid hold phonendoscope listen to toy animal heart lungs. Medicine, healthcare concept.

Child counselling

Cancer can place a great deal of stress and worry upon the whole family. If your child / children could benefit from some 1:1 support, our trained counsellors can ensure your child is fully supported, in a safe and welcoming environment.

What does counselling involve?

Our counselling service is provided by fully qualified and experienced counsellors who work in accordance with the ethical framework of the British Association for Counselling and Psychotherapy. You will see the same person for all your sessions, enabling you to build a trusting connection with your counsellor who will then try and support you with your feelings and emotions.

A woman on a zoom call

How it works

There is normally a waiting time between referral and the first counselling session, although we aim to keep this to a minimum. A member of staff will contact you to arrange the first appointment. Subsequent appointments are made with your counsellor.

Following an initial assessment, Big C may be able to offer you structured counselling, usually over 6 sessions, lasting around 50 minutes each, which is fully funded. This can be done over the phone, online or at one of our centres.

A photo of two people chatting in the Big C support centre.

Will what we say be confidential?

All the work you do with the Therapist, and everything you discuss is strictly confidential.

Our guidelines on confidentiality will be discussed with you during your first session.

A picture of somebody holding a drink in a white mug.

Who can come along to a Family Therapy appointment?

It is best that for the first appointment the main person attends alone, to enable to therapist to gather the information required to plan future sessions and decide with you who you would like to attend. Family therapy can involve more than one person in a session, if it will benefit the client, this can include but is not limited to parents, partners and children.

A young girl talking to a therapist.

“A member of the support team talked me through every stage of the treatment and calmed my anxieties in the most wonderful way. She made it clear that there was no question or fear too silly or embarrassing to ask. I could never have done it without her.”

catherine, service user

We’ve helped people like Lisa

Lisa’s father died from oesophageal cancer in 2021. Having already been aware of Big C, Lisa sought their support and started a course of bereavement counselling. Lisa tells her story…

Lisa, a Big C service user with her mum and dad

How to book your support


Call us on 0800 092 7640 to chat to our support team (Mon – Fri, 9am – 5pm, excluding bank holidays).


Email us on support@big-c.co.uk with your contact details and we’ll be in touch.

Speak to your GP

Have a chat with your GP or healthcare team, who will be able to get in touch with us on your behalf.

We’ve helped people like Louise

Following a routine mammogram screening, Louise was told that a lump was found in her breast, resulting in a breast cancer diagnosis in August 2019. This is her story…

Photo of Louise Prentice sitting in a chair receiving treatment


We can help you work through the maze of cancer information.


At our centres across the region, we offer support to anyone affected by cancer.

About us

We are a local, people-first charity providing outstanding cancer support.

Let’s keep in touch

Subscribe to our mailing list to receive news and updates from Big C.