Norwich City Cancer Support Centre

Open 9am – 4.30pm

(Monday to Friday, excluding bank holidays)

Our centres > Norwich City Centre

Norwich City Cancer Support Centre

Our Norwich City Cancer Support Centre is on the Dereham Road, just a short walk down from the city. This is our latest Support Centre, thanks to the kind support of the local community with our Nearer to Home campaign.

Location

66 – 70 Dereham Road, Norwich, NR2 4BU

Opening times

Open 9am – 4.30pm (Monday to Friday, excluding bank holidays). Closed for lunch from 12-1pm.

Contact us

Call us on 0800 092 7640
Or email support@big-c.co.uk

How to get here

How to get here

66 – 70 Dereham Road, Norwich, NR2 4BU, UK

Communication in other languages

Wheelchair access

Guide dogs welcome

Facilities for the deaf or hard of hearing

A safe, welcoming, and friendly place for LGBT+ people

Dementia aware

Gypsy, Roma and travelling communities welcome

Take a virtual tour

Why not explore the centre on a virtual tour before you visit, courtesy of the innovative team at Vortex Visual.

Outside Dereham Road, two people sitting having a coffee and chatting

What happens at the Norwich City Support Centre?

From 1:1 counselling sessions, complementary therapies and wellness programmes, to support groups and drop in chats, we can offer a wide range of support from the centre, away from a hospital environment.

An exercise instructor taking a class with participants seated and their arms out to the fron

Join a support group

Our support groups at Big C provide you with the opportunity to meet other people who are going through similar experiences, to share stories and support one another.

3 people seated on easy chairs having a coffee and chat.

Here for you

Our Support Centres are available on a drop-in and appointment basis. We also offer a full range of support online and by telephone, ensuring you can access our services in which ever form suits you best.

A woman on a zoom call

How to book your support

Call

Call us on 0800 092 7640
to chat to our support team (Monday – Friday, 9am – 5pm, excluding bank holidays).

Email

Email us on support@bigc.co.uk with your contact details and we’ll be in touch.

Speak to your GP

Have a chat with your GP or healthcare team, who will be able to get in touch with us on your behalf.

Jenna’s story

Please be aware, you may find some scenes upsetting in this video.

Who you’ll meet at our Norwich City Centre

Close up of Norwich Centre Lead Julian

Julian

Senior Clinical Nurse Specialist

Close up of Norwich Centre Lead Julian

Julian

I am the nursing and support lead for Big C, managing the Norwich team at the NNUH centre and soon to open city centre on Dereham Road. I work with the support team within the centres delivering holistic nursing support.

I have a deep belief and desire to deliver person centred holistic care, in a sensitive and compassionate way to our cancer population, their families and friends.

A close up of Jenny - Cancer Information Clinical Nurse Specialist

Jenny

Clinical Nurse Specialist

A close up of Jenny - Cancer Information Clinical Nurse Specialist

Jenny

Based at the Norwich Centre, I offer high quality support and information to anyone affected by cancer. I visit the Big C centres at King’s Lynn and Great Yarmouth for booked nurse appointments, as well as the Pear Tree Centre at Halesworth.

I have had various roles as an oncology nurse. My first role was working on the oncology ward as a Registered nurse. I then transferred to the outpatient nursing team working in a variety of clinics and was part of the brachytherapy team delivering radiotherapy treatment for ladies diagnosed with cervical cancer. Other roles included working with the Acute Oncology team, a seconded Clinical Nurse Specialist post caring for those diagnosed with primary brain tumours and Senior Staff Nurse managing the outpatient nursing team.

Close up of Julie at our Norwich Centre

Julie

Clinical Nurse Specialist

Close up of Julie at our Norwich Centre

Julie

I joined Big C, in October 2019 as a Support and information Nurse, having spent several years both in the NHS and Private sector as an Oncology/Chemotherapy Specialist Nurse. I was promoted to my current role, as a Clinical Nurse Specialist, with Big C in March 2022.

It is a privilege to work for such a wonderful charity and to also be part of such an amazing team, supporting and improving the lives of anyone affected by cancer in our community.

Counselling Coordinator, James, wearing a blue shirt, smiling at the camera

James

Counselling Coordinator

Counselling Coordinator, James, wearing a blue shirt, smiling at the camera

James

I look after the counselling side of the organisation, and ensure we’re able to provide counselling services across our centres.

I really love my role, in particular being able to provide our service users with psychological support they may need.

Lisa, Support and Information Officer

Lisa

Support & Information Officer

Lisa, Support and Information Officer

Lisa

Coming soon…

Close up of Corinne at our Norwich Centre

Corinne

Support & Information Officer

Close up of Corinne at our Norwich Centre

Corinne

(She/Her)

Support, information and wellbeing – whatever support looks like to you, I aim to provide.

I work at Big C to provide support to those who are in need, and to work in a fulfilling and meaningful role in my community.

Close up of Fran at our Norwich Centre

Fran

Senior Healthcare Support Worker

Close up of Fran at our Norwich Centre

Fran

The role involves providing a listening ear and emotional support to anyone affected by cancer.

I came to work at Big C as I wanted to work for an organisation that provided services for people locally.

Close up of Joanne, Senior Healthcare Support Worker

Joanna

Clinical Nurse Specialist

Close up of Joanne, Senior Healthcare Support Worker

Joanna

I meet and greet at our NNUH Centre, listen to people and provide support and information. My role also includes facilitating small groups – I help with the palliative group and sometimes the NNUH women’s group.

On retiring from the NHS after 35 years mainly in palliative care nursing roles, I still wanted to help and communicate with people affected by cancer – using my vast experience in palliative care, along with my skills and knowledge in all areas dealing with patient care.

A close up of Abigail from Big C

Abi

Support & Information Officer

A close up of Abigail from Big C

Abi

I am a Support and Information officer so I am here to listen to and support those affected by cancer and the people around them, and to help find the information they need during their treatment journey and beyond.

Having had family members who have experienced cancer and previously worked in the third sector helping people, I felt that the Big C was an invaluable service where I could make a positive difference to people’s lives.

Support groups at our Norwich City Centre

Men’s Support Group

Held on the second Tuesday of the month, from 1.30pm – 3pm.

TYA (Teen & Young Adult Group)

Held on the second Wednesday of the month, from 6pm – 8pm.

Women’s Support Group

Held on the second Friday of the month, from 2pm – 3.30pm.

We’ve helped people like Russell

Russell was first referred to Big C in 2017 by his specialist nurses at the Norfolk and Norwich University Hospital (NNUH) following his bombshell diagnosis of prostate cancer. This is his story…

Service user Russel striking a pose at walking football

We’ve helped people like Kathryn

Kathryn was relatively young when she was diagnosed with bowel cancer. It was both physically and emotionally challenging and she felt very glad of Big C’s support during this time. This is her story…

Servicer user Kathryn on her final day of chemo sitting in a chair with two nurses by her side

Online support

Our Online Support Hub offers a full range of support virtually, ensuring you can still access our services from the comfort of your own home.

Ask the Nurse

Did you attend an appointment and have questions you didn’t want to ask, or not mention something that is bothering you?

FAQs

Browse our Frequently Asked Questions about the support we offer. If you can’t see the answer you’re looking for, just get in touch.

Support

At our centres across the region, we offer support to anyone affected by cancer.

Browse

We can help you work through the maze of cancer information.

About us

We are a local, people-first charity providing outstanding cancer support.

Let’s keep in touch

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