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Welfare advice

We all know the impact cancer can have on our lives and those around us. Whether you have been diagnosed yourself, or you are looking after someone with cancer, our trained welfare advisors are here to talk you through your social and financial concerns when living with cancer.

What is welfare advice?

Big C funds advisors from your local Citizens Advice service, to provide a range of support, helping you sort the practicalities, so you can concentrate on getting better.

A Welfare Advisor will give practical advice and information on benefits, loans, housing, employment issues, travel expenses, childcare, blue badge applications, bus passes, help with form filling and much more.

Close up of someone filling in a paper form

What do I need?

When you see a Welfare Advisor, you will need to bring:

  • Your National Insurance Number
  • Details of your medical team
  • Information and correspondance of your health conditions
  • Contract of employment if you’re still working
  • Copies of care plans
  • Bank account details
  • GP details and list of medication
  • Date of recent overnight stays in hospital

If you can’t find all these documents, don’t worry, our advisors will still be able to see you.

A close up of an older lady, typing on a laptop keyboard.

How to book an appointment


Call us on 0800 092 7640 to chat to our support team and book your session.


Email us on support@bigc.co.uk with your contact details and we’ll be in touch.

“The advisor explained all the benefits very clearly so I knew exactly what I could claim and how.”

service user

We’ve helped people like Louise

Following a routine mammogram screening, Louise was told that a lump was found in her breast, resulting in a breast cancer diagnosis in August 2019. This is her story…

Photo of Louise Prentice sitting in a chair receiving treatment


We can help you work through the maze of cancer information.


At our centres across the region, we offer support to anyone affected by cancer.

About us

We are a local, people-first charity providing outstanding cancer support.

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