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Our impact

Year on year we’re making progress across the organisation to offer more support to people affected by cancer across Norfolk and surrounding counties. Read more about Big C’s impact over the past year…

24,288 support sessions have been held

From January to December 2025, 24,288 support sessions were held with people affected by cancer. This can be the person diagnosed, their family, friends or carers.

A photograph of a conversation in the Big C lounge.

We supported over 786 service users per month

Our support teams across all centres and hubs interacted with an average of 786 people affected by cancer each month.

Somebody sitting in the support centre, talking to a member of staff.

3,431 welfare matters have been resolved

In 2025, Big C’s welfare advice service, which is run in conjunction with the Diss, Thetford and District branch of Citizen’s Advice, helped 1,034 service users with 3,431 issues which gained an income of £3.9 million on their behalf.

Close up of someone filling in a paper form

Our retail operations brought in £1.4million

£1.4million was raised through our 12 shops during 2025. So every time you shop with Big C, or drop a bag of unwanted clothes off to us, you’re helping make a huge difference.

A lady smiling at a row of clothes hung up in a Big C store.

£300k has been invested in research projects

Big C is currently supporting six ongoing grants with awards totalling £300k, four of which started in October 2024 and two of which started in the Autumn of 2025. In the Autumn of 2025 the Trustees received two applications for PhD cancer research funding and after a robust and independent review process they were delighted to make one PhD studentship awards of £50k with the remainder of the costs supported by the host institution, the University of East Anglia. This latest PhD studentship will be hosted in the School of Chemistry, Pharmacy and Pharmacology at UEA and will start in late 2026.

49,949 hours of volunteering

In 2025, 49,949 hours of volunteering were undertaken across the organisation, which meant we could keep our Support Centres, online hub, retail shops and events running efficiently.

A picture of a Big C employee smiling, in the sorting department in the Distribution centre.

Your impact

On average, £3 million is raised each year by Big C’s loyal supporters.

Thank you.

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Big C’s annual Directors’ Report and Financial Statements

The accounts include the Directors’ Report, the Independent Auditors’ Report, our Statement of Financial Activities and Balance Sheet.

A picture of a woman on the phone in the Big C Centre.

We’ve helped people like Helen

Helen came across Big C after a nurse mentioned the charity at hospital and put a card in her new patient pack. Since then Helen has used many of our support services and programmes. This is her story…

Read Helen’s story