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Our impact

Year on year we’re making progress across the organisation to offer more support to people affected by cancer across Norfolk and surrounding counties. Read more about Big C’s impact over the past year…

20,751 support sessions have been held

From January to December 2023, 20,751 support sessions were held with people affected by cancer. This can be the person diagnosed, their family, friends or carers.

A photograph of a conversation in the Big C lounge.

We supported over 670 service users per month

Our support teams across all centres and hubs interacted with an average of 677 people affected by cancer each month.

Somebody sitting in the support centre, talking to a member of staff.

2,302 welfare matters have been resolved

In 2023, Big C’s welfare advice service, which is run in conjunction with the Diss, Thetford and District branch of Citizen’s Advice, helped 921 service users with 2,302 issues which gained an income of £2.7million on their behalf.

Close up of someone filling in a paper form

Our retail operations brought in £1.4million

£1.4million was raised through our 11 shops during 2023. So every time you shop with Big C, or drop a bag of unwanted clothes off to us, you’re helping make a huge difference.

A lady smiling at a row of clothes hung up in a Big C store.

£139k has been invested in research projects

Big C is currently supporting two ongoing grants with awards totalling £139k, and in 2023 the sum of £200k was awarded to cancer research taking place on the Norwich Research Park. This included a contribution of £50k from the LILAC fundraisers and additional support from the University of East Anglia, enabling four PhD projects to be funded, all of which are planned to start in late 2024.

A close up of medical equipment.

35,450 hours of volunteering

In 2023, 35,450 hours of volunteering were undertaken across the organisation, which meant we could keep our Support Centres, online hub, retail shops and events running efficiently.

A picture of a Big C employee smiling, in the sorting department in the Distribution centre.

Big C’s annual Directors’ Report and Financial Statements

The accounts include the Directors’ Report, the Independent Auditors’ Report, our Statement of Financial Activities and Balance Sheet.

A picture of a green mug with a laptop meeting in the background.

2023 Directors’ Report & Financial Statements

A photo of two people chatting in the Big C support centre.

2022 Directors’ Report & Financial Statements

A picture of a woman on the phone in the Big C Centre.

2021 Directors’ Report & Financial Statements

We’ve helped people like Helen

Helen came across Big C after a nurse mentioned the charity at hospital and put a card in her new patient pack. Since then Helen has used many of our support services and programmes. This is her story…

Helen, a Big C service user sitting in long grass with her dog.

We’ve helped people like Janice & Eddie

Janice is one of our dedicated volunteers at the King’s Lynn Support Centre, and having been involved for a while now, wanted to share her story…

Janice and Eddie, Big C service users

Your support is needed more than ever before.


Every pound donated goes
to supporting those affected with cancer in our community.


Volunteering is a great way to spend free time, meet new people, and gain experience.


Fundraise by yourself, or
with family and friends, to raise vital funds for Big C.

Related news

Big C Cancer Charity Chief Executive steps down

After nine years of dedicated service to Big C Cancer Charity, Chief Executive Dr Christopher Bushby will be stepping down, in September. Chris has made this difficult decision due to health reasons.

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Ex-NCFC players return to the pitch for Charity Football Match in aid of Big C

Players including Grant Holt, Simeon Jackson, Cedric Anselin, Wes Hoolahan, Simon Lappin and Mike Milligan joined the squad on Saturday 18 May as the Big C XI took on Help Delete Cancer at Lowestoft Town FC.

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Get ready for an exciting summer full of fundraising events

This summer, Big C invites you to get together with your family and friends and take on one of our many fundraising events and help raise vital funds for those affected by cancer!

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100 Mile Easter Walk for Canaries Legend Grant Holt and Local Recruitment Agency ARC in Aid of Big C

Canaries legend Grant Holt has teamed up with local recruitment firm ARC to walk an incredible 100 miles in aid of Big C Cancer Charity, starting on Easter Monday.

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At our centres across the region, we offer support to anyone affected by cancer.


We fund vital, world-class research to help prevent, diagnose and treat cancer.

Get involved

Become a volunteer, fundraise or donate – you support is needed more than ever before.

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