Telephone Support Line

As of November 2017 we are pleased to be expanding our support and information services to include a new telephone support line.
 
At Big C we know that cancer can affect us all in many different ways. You or someone you know may have just been diagnosed or finished treatment, you may be caring for someone with cancer, or worried about upcoming treatments.
 
It’s natural to have questions, concerns and worries. Whether you want reliable information about something particular, or you just need to talk to someone about what you or your loved ones are going through, you can now call our new Telephone Support Line to speak to our Support Team or a Big C Nurse.
 
Our staff are available at the end of the phone, with local knowledge and expertise to help answer any questions you may have, from the comfort of your own home.
 
 
For free information and support, contact our telephone support line on:

0800 092 7640
 
To speak to our Big C Nurse:

Wednesdays & Fridays
6.00pm – 7.30pm
 

To speak to our Centres during the day:

Monday – Friday
9.30am – 4.30pm

 
Calls are free of charge from all consumer landlines and mobile phones.
If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808.

 
For more information visit: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost
 

__________________________________
 

Text service?
If you use Next Generation Text Service (NGT*) you can contact our support line by dialling 18001 0800 092 7640.
 
*Text Service Charges
The cost of making phone calls through the Next Generation Text (NGT) Service depends on your telephone service provider. Providers may include these calls in your calls bundles or free call minutes. If you have any questions about your call charges or billing please contact your phone service provider, their contact details will be on your phone bill.
http://ngts.org.uk/guides_index.php?which=app
 
_________________________________
 
Please do not call this number (0800 092 7640) in case of emergencies.
For emergency services call 999 and speak to the relevant service.
 
For medical information about your diagnosis or treatment please contact your GP or speak to your healthcare team.
 
Other contact numbers:
·      NHS Non-Emergency Line: Call 111
·      Samaritans: Call 116 123
 
__________________________________
 

Data Collection
Big C will sometimes collect information about calls. This informs us of the groups of people who uses our support and help us develop our services in the future. Any information collected will be handled securely, no identifiable information will be shared with a third party unless you consent for us to do so.


__________________________________
 

If you would like to share this information with your friends, family, and local community, please click here to download and print off our Telephone Support Line poster.