Volunteer in a Centre

Big C gives practical and emotional support to cancer patients, their carers, families and friends, as well as offering a place to sit with a cup of tea, to talk away from the environment of the hospital.

We have Support and Information Centres at Great Yarmouth, Kings Lynn and within the Louise Hamilton Centre at the James Paget University Hospital (JPUH), and are looking for “Meet and Greet Volunteers” to help out in our Support and Information Centres.

Click here to fill in your volunteer application form.

Key Roles:
  • Provide a friendly and polite welcome to visitors to the Centre
  • Provide information on local amenities at the Centre, e.g. kitchen, toilets, library, etc
  • Provide refreshments – tea, coffee, etc
  • Answer general queries about the Centre and it’s services
  • Provide a listening ear
  • Refer enquirers to appropriate members of staff if they need further help
  • Actively look for anyone who may need help in the Centre
  • Report any incidents to the Centre Manager / Deputy Manager
  • Keep all information given or discussed within the Centre confidential
  • Attend relevant training sessions provided by Big C
  • Assist all Big C Centre staff to ensure safe staffing levels are maintained

This role is perfect for anyone wanting to gain experience in a local charity and gain experience working in a team and with the public. Full training will be provided and volunteers will be required to undergo an enhanced DBS check, previous experience in customer service is desirable but not essential. It is important that you are able to be sensitive, friendly and welcoming to those visiting the Centres.

For volunteering at our Gt Yarmouth Centre and at the Big C Information area at the Louise Hamilton Centre, please contact:

Jane Manning, Great Yarmouth Centre Manager
01493 855297

For volunteering at our King's Lynn Centre, please contact:
Tonia King, King's Lynn Centre Manager
01553 818737